Mail Forwarding Service

Although most companies and institutions are transitioning from paper to electronic documents, you cannot avoid envelopes containing mail completely. What can you do if you have a virtual registered office and are not available at the company’s address or the address of your business premises? We will take care of your letters for you!

We will collect your letter and notify you by e-mail

We regularly collect mail from all addresses of virtual registered offices and process it collectively at the office on Revoluční 763/15 in Prague 1 (including mail from headquarters in Brno). If we encounter your name or your company’s name when sorting the mail, we scan the envelope or notice and send it to you by e-mail in pdf format. You receive notification of mail received to your virtual registered office free of charge.

Choose how we will process the mail

You can choose how we will handle each postal item. We process mail of two types: ordinary letters or notices to collect mail. We keep ordinary letters physically at our office (we take receipt of envelopes that are smaller than B4 format, or 25 × 35 cm). We only receive notification of collection for registered mail and the letter itself is kept at the Czech Post office that is assigned to the address of your registered office.

Ordinary letters

We collected an envelope from your mailbox and you decide what we should do with the content – click on one of the following options in the e-mail. If you fail to inform us what we should do with your mail within 60 days of receiving notification, we will automatically shred it.

Registered letter and personal delivery

We found a notice asking you to collect your letter in the received mail. We scanned the notice and sent it to you by e-mail, then we archive it in electronic form. Unfortunately, the post office will not give us registered mail and mail for personal delivery, because this mail is intended only for you. What are the options in this case?

Information about Czech Post offices

We have prepared a summary of Czech Post office addresses, where the postman will leave your registered mail. Click on the link to go to the website, where you will find the opening hours of the specific post office, contact information, map, occupancy and other useful information.

Postal credit to pay for mail service

We use postal credit for processing mail so we don’t bother you with invoices for a few crowns. We deduct the amounts for forwarding or scanning mail from this credit. The system is simple, CZK 1 = 1 Credit. The minimum amount you can purchase credit for is CZK 500 excluding VAT.

• You can purchase credit either when establishing your virtual registered office or when you receive your first letter and want to have it forwarded or scanned (when you click on a paid service in the e-mail you will automatically receive an invoice for CZK 500).
• If you decide to use this service regularly, we can naturally arrange for you to purchase a higher amount in credit.
• We automatically send you a new invoice as soon as your credit falls below CZK 0. This means you don’t have to monitor or verify that you have enough credit to pay for postal services, we do this for you.

Easily manage your mail online using the Client Portal

Our virtual registered office service includes access to the online portal, where you’ll find the following:

• an overview of your mail and its status;
• settings of when, how, and to where we will forward your mail;
• a database of scanned letters;
• your current postal credit amount;
• downloadable contracts and invoices.

You will receive the registration link via email. If you have already registered, simply log in using the button below. The registration link is also available in our webpage header.

Are you interested in anything else? Write to us!

Do you have a question about how our postal services work? Don’t hesitate to contact us, simply fill in the form and we will contact you.

Contact information

Write to us and we’ll get back
to you within 24 hours.

+420 226 224 724

info@jake-james.cz

Revoluční 736/15, Praha 1

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